Privacy Policy

Last updated: October 31, 2025

This Privacy Policy describes how RentGo Phuket collects, uses, and protects your personal data when you visit or use our website https://rentgophuket.com/ (the “Website”) and our car rental services in Phuket, Thailand.

1. Who We Are

RentGo Phuket is a local car rental provider in Phuket, Thailand. We offer car hire with no or low deposit, flexible payment (cash/debit), and airport or hotel delivery. We are committed to protecting your privacy and being transparent about how we handle your information.

2. Data We Collect

We may collect the following types of data:

  • Contact details: your name, email address, phone number, and (if provided) accommodation/villa address in Phuket.
  • Booking details: rental dates, pickup and drop-off location, flight number (for airport pickup), vehicle category, extras (child seat, second driver, insurance).
  • Identification: driver’s license and passport/ID copy provided at pickup, as required by local regulations and for insurance purposes.
  • Payment and invoicing information: method of payment, currency, and invoice details (we do not store full card data on our servers if payment is processed by a third-party gateway).
  • Website data: IP address, browser type, device information, pages visited, and cookies or similar technologies for analytics and functionality.

3. How We Use Your Data

We use your personal data only for legitimate business purposes, including to:

  • process, confirm, and manage your car rental booking;
  • contact you about pickup time, vehicle delivery, flight delays, or booking changes;
  • provide customer support before, during, and after the rental;
  • meet legal, tax, and insurance requirements in Thailand;
  • improve the Website, our services, and user experience through analytics;
  • send service messages related to your booking (not spam).

4. Legal Basis (if you are in the EU/UK)

If you access our Website from the EU/EEA/UK, we process your personal data based on:

  • Contract performance: to provide the car rental service you requested.
  • Legitimate interests: to prevent fraud, secure our systems, improve our service.
  • Legal obligation: to keep records required by local authorities or insurers.
  • Consent: where you have explicitly given it (e.g. certain cookies or marketing).

5. Data Sharing

We do not sell or trade your personal data. We may share limited data only in the following cases:

  • Local rental partners / fleet providers: to deliver the exact vehicle you booked and to verify your driver’s license.
  • Insurance companies: to arrange or confirm coverage when required.
  • Payment processors / booking systems: when you pay online or use a secure checkout.
  • IT, hosting, and analytics providers: who help us operate the Website (under strict confidentiality).
  • Authorities and law enforcement: only if required by Thai law or in case of accidents, fines, or misuse.

6. Cookies and Analytics

Our Website uses cookies and similar technologies to:

  • remember your booking preferences (dates, location);
  • analyze traffic and improve performance;
  • protect the Website from abuse.

By using our Website, you agree to the use of cookies. You can disable cookies in your browser, but some features of the Website may not work correctly.

7. Data Storage and Security

We store your data on secure servers and keep it only for as long as necessary to:

  • complete your rental and after-rental communication;
  • comply with accounting and legal retention periods;
  • resolve disputes or insurance claims.

We apply reasonable technical and organizational measures (limited access, encryption where appropriate, secure connections) to protect your data from unauthorized access, loss, or disclosure.

8. Your Rights

Depending on your location and applicable law, you may have the right to:

  • request a copy of the personal data we hold about you;
  • ask us to correct inaccurate or incomplete data;
  • ask for deletion of data that is no longer needed (subject to legal retention);
  • object to certain processing or withdraw consent (for example, for marketing);
  • port your data to another controller, where technically possible.

To exercise these rights, contact us using the details below. We may need to verify your identity before responding.

9. Third-Party Links

Our Website may contain links to external websites (for example, travel content, hotel partners, payment processors, or social media). We are not responsible for the privacy practices or content of those external sites. Please review their Privacy Policies separately.

10. International Transfers

Because we operate in Thailand and may use international hosting or booking tools, your personal data may be transferred and processed outside your country of residence. We take steps to ensure an adequate level of protection for such transfers.

11. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, or legal requirements. The latest version will always be published on this page with the updated date.

12. Contact Us

If you have any questions about this Privacy Policy or how your personal data is handled, please contact us:

Email: [email protected]
Website: https://rentgophuket.com/

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